We offer a money-back guarantee in case you’re not satisfied with the designs your contest receives.
To ask for a refund, please fill out the contact form. We need to verify your information, so we’ll need to speak with you to process your refund.
There are three exceptions for our money-back guarantee:
- We can’t refund guaranteed contests.
- We can’t refund a contest once you’ve selected a winner. It does not matter if you have signed the Design Transfer Agreement or not. Once you have selected a winner you waive your rights for a refund and thus can no longer ask for any refunds.
- You need to request your refund within 60 days of payment.
Note: As part of the refund policy, the customers asking for a refund must sign a Non-use and Indemnity Certificate which prohibits them from either using any of the design concepts that they receive in their contests or work with any of the designers on the site for the same requirement. Only once the Non-use and Indemnity Certificate is signed, the refund is processed.