We offer a 100% money-back guarantee (only for our design contests service) within 60 days of payment except:
- Design contests with a guaranteed prize
- Design contests where a winner has been awarded
If you are not happy with the designs then don't worry! We’re more than happy to help you re-write your brief, re-open your project to ensure you get a good result, and help you pick a winning design. Write us an email at firstname.lastname@example.org or just contact us through live chat!
Can I use any of designs submitted after asking for a refund?
No. Remember, if you ask for a refund on your contest, you legally can no longer use any of the designs submitted to your contest.
What are guaranteed contests?
In guaranteed contests, you guarantee to the design community that you will choose a winner, so your contest will not be eligible for a refund and cannot ask or claim for a refund.
What are refundable contest?
In refundable contests, you can ask for a refund if you are not happy with the designs. If you choose to create a Refundable Contest, the Contest Budget for such Contest shall be refunded to you.
Note: As part of the refund policy, the customers asking for a refund must sign a Non Use and Indemnity Certificate which prohibits them from either using any of the design concepts that they receive in their contests or work with any of the designers on the site for the same requirement. Only once the Non Use and Indemnity Certificate is signed, the refund is processed.