PrintShop: How can I take a Console screenshot from my browser?

Are you having any trouble(s) with your cart? If yes, you need to take a console screenshot, which will help us understand your problem and the factor that might be triggering it. It will also let our developers fix this problem faster. 

Keep reading to know how to do it. Be informed that it will only work on a device like a desktop, laptop, or MacBook and not on a mobile phone. 

We will help you know how to go to the console on browsers like Safari and Google Chrome. Once you have got the screenshot, go back to the email thread and attach these screenshots to your reply. We will then send these files to the concerned team. 

Don’t know how to take a screenshot on your device? Consider this —

• How to take a screenshot with macOS
• How to take a screenshot with Windows 10

Safari Browser

• Launch Safari.
• Navigate to https://www.designhill.com/shop/. Add an item to the cart and click on the Cart symbol located at the right corner of the site to see if the issue still occurs. 
• Click on "Safari" under your Mac's top menu bar. Now, click "Preferences" and "Advanced."
• A box named “Show Develop menu in menu bar” will appear. Check this box and close the Preferences window. 
• Now, go to an additional menu item named “Develop” located in the top bar of the Mac.
• Click the “Develop” menu and select “Show JavaScript Console” (the Console will appear at the bottom of the page).
• Ensure you are in the cart section (https://www.designhill.com/custom/cart). Click on the Reload button in the URL bar. 
• In case you get a red message that appeared in the console, take a screenshot using keys: CMD + SHIFT + 5, all together.

Google Chrome browser

• Launch Chrome in your MacBook or laptop.
• Navigate to https://www.designhill.com/shop/.  Add an item to the cart and click on the Cart symbol located at the right corner of the site to see if the issue still occurs.
• If the issue still persists, go to the cart https://www.designhill.com/custom/cart and right-click anywhere on the page. 
• Choose the "Inspect" option from the drop-down menu. The page will now divide into two sections — Cart and Inspector. 
• A tab named “Console” will appear on the right side of the Inspector. Clicking it will open a new tab in the Inspector.
• Reload the whole page to see if there are any new messages in the Console.
• Now, take a screenshot of the Console.

Now, it's time to send us an email with these screenshots. Click here to attach all the images and send us an email. Once we receive your email, we will forward these screenshots to the concerned team. 

Thank you for reaching out!