DTG printing, or direct to garment printing, is a technique in which the digital image of your design is printed directly onto the garment. As compared to screen printing, DTG printing offers a more efficient process. It is both cost-saving and time-saving and needs only one operator per machine.
You must also remember that some placement discrepancies may occur in DTG printing. Because of the human involvement in the process, such discrepancies can't be ruled out. Though we ensure accurate placements while arranging the shirts on the printing pallet, human errors can still be there. So, we set aside a slight shift of the graphic between 0.5" and 2". But if the placement discrepancies exceed the pre-defined norm, we would take it as a human error and exchange it at our expense.
In such a case, we recommend to contact the customer support team (firstname.lastname@example.org) and share the photo of the product laid out on a flat surface and the design measured horizontally / vertically